March24

Ticketmaster'd

So I'm going to go see Spoon at the Uptown Theatre here in Kansas City. Of the two official ways you can get tickets, one is walking up to the box office at the Uptown. Since I'm not ever at the Uptown, the next easiest, and technically only other, way is to buy them from Ticketmaster (you know, the company that tons of people love?).

Looking on Ticketmaster, it appears that tickets are $15 a pop. That's fine and I was ready to purchase when I noticed that I only had four options of delivery:

1. UPS Next Day
2. UPS Two Day
3. UPS Three Day
4. International Will Call

WHAT THE HELL IS INTERNATIONAL WILL CALL? If you want to know, it's when you're from out of the country and they can't ship you the tickets. It's for international people. Going to see Spoon. In Kansas City.

Anyway, I decide to call customer service to see if I can't just get will call tickets rather than UPSing something to me.

The lady was very robotic but allowed me to get the tickets at will call. As she was taking me through the purchase, I noticed a lot of typing going on and realized that the questions she had been asking me were the exact same options as I got when navigating the web site. Sure enough, when she got to the option of how I received my tickets, she asked if I wanted to do UPS or Will Call.

Uh... seriously? Had she forgotten the story that I told her about NOT wanting to UPS and was it possible for me to do Will Call even though I wasn't from another country? Whatever. The tickets have been ordered and I'm going to see Spoon. Thanks Ticketmaster, the surcharges were superb as was the customer service.

+ original post date: March 24, 2008 04:07 PM
+ categories: Music, WTF, Web Stuff